Frequently Asked Questions


3pexcel is a marketing organization that promotes local businesses with the aid of multilevel marketing for improved sales turnover and to improve the lives of direct sales marketers via flexible and sustainable commissions and payout plans.
To be part of the direct sales marketers (member), you have to purchase our membership card (discount card) to register into the program. Upon registration, you would have access to members’ portal, your referral link and access to discounted products and services in over 25 categories. With your referral links, you earn immediately you refer someone to join the network (direct bonus) and also earn on other network downlines/ generations (indirect bonus).
There are lots of benefits in joining 3pexcel referral program. You will have access to goods and services at discounted rates, you earn instantly on each referral, you get paid within 24 hours upon request and have access to other privileged services etc.
Simply purchase a membership card (discount card) from any of our approved card vendors listed on our website. Your card number is your registration pin which you can use to register and join the Network. To join visit https://rw.3pexcel.com/register.php
By referring people and patronizing our sales partners. To earn direct referral bonus, you must be the sponsor of the person(s) you referred.
We have several products and services from different industries that are on our portal. You can get most things you want on our portal at discounted rates. You can use your discount card to purchase goods and services at our partner locations listed on our website.
3pexcel is neither an investment club nor a ponzi scheme. This is NOT a platform where you make some deposits and come back after a period to check if it has increased. If you do not refer people (sell our cards), you do not earn. You refer people (direct sales marketing) to patronize our partner stores and you build your sales network team.
You may contact us via our email address, call us via our phone lines or visit any of our corporate office for further information.
Yes, 3pexcel SA (PTY) LTD Is a registered organization.
No, you cannot request for a refund after registration.
Yes, to transfer an account to another person, you must initiate the transfer process by sending an email to rwandacs@3pexcel.com with the details of the person you are transferring the accounts to. Note you are expected to write us with your registered email. We will not attend to request for transfer if you do not write us with your registered email. This is to prevent unauthorized transfer requests.
You can learn from presentations and trainings from our offices, develop your skills on multilevel marketing by reading Multilevel Marketing books or related motivational books. You can also reach some Network leaders to mentor you on networking.
For support and enquiries, call our support phone lines or email us on sasupport@3pexcel.com. We will respond to your technical issues as quickly as possible. Though there are issues that may take few days to resolve.
Members are expected to refer at least one person to start earning. Members earn 50points (R600) direct bonus on each referral and they also earn on their 2nd generation downlines (4 indirect bonuses). You may View the compensation plan for further information . Members are obliged to use their discount card to shop for any of our products and services or in partner retail locations globally.


Existing Members FAQ


Click on the Daily accounts tab at the menu section, enter the amount you wish to withdraw and click the transfer button. Your bank account will be credited within 3 to 24 hours.
i. Check if your bank details are correct (you can view it through the edit profile tab)
ii. Check if you made the withdrawal request on weekends. Weekend withdrawal takes up to 48 hours.
If the issues are not listed above, kindly email us at rwandacs@3pexcel.com, we will respond to it swiftly.
i. You can transfer funds from your daily account (cashable) to your card account(noncashable).
ii. You can fund your account by clicking on the fund card account, enter the desired amount you want to fund your card account with then make payment to our bank account. (your username must be your bank reference).
We will fund your card account with the requested sum upon confirmation of payments.
Some products are discounted prior to purchase while some are given as cash-back periodically. You will certainly receive your discount as cash back within 0 -90 days of purchase, depending on the merchant.
Click on the points to cash tab to transfer it back to your daily accounts
Kindly send an email to rwandacs@3pexcel.com with the correct bank details, we will update it. Note: we will easily update the numbers and bank name and may not change the entire bank details if the account name is not similar to your registered name.
We will provide the sum assured of 500 points to the beneficiary/next of kin upon confirmation. Our office will carry out due checks prior to the beneficiary receiving the payments.
Send us an email with details of the registration, we will respond to your request.
You can transfer your accounts to another person; however, you need to notify us by sending an email with the reason why you wish to opt out and the details of the new member so we can update the registered details accordingly.
Contact us for full information on how to sign up as a merchant rwandacs@3pexcel.com We will contact you with the requirements.
Kindly be patient. We will attend to all emails as quickly as possible. However, there are some support issues or complaints that needs to be investigated, these may take some hours or few days to resolve.